BLUF (Bottom Line Up Front): The travel industry is taking security more seriously however they still depend on travelers to do their due diligence.
Travel companies have already begun to implement changes, while the FCO is due to update the way in which terrorism threats are described and improve how it communicates advice online.
Tui now includes links to FCO advice on every web page throughout the booking process, while staff have undergone extra training. FCO information cards are also displayed on agents’ desks.
Tui UK and Ireland managing director Nick Longman said it was time to “further reflect” on the coroner’s findings and the visibility of travel advice.
Thomas Cook said it too had “come a long way” in the past two years, introducing similar changes on its website and training staff to direct customers to FCO advice.
A spokesman said: “We know we’ve got more to do, particularly in our shops, and customers will see more changes in the next few months to improve access to the information they need.”
Travel Weekly but the agents to the test using Turkey as an example to see how much “security advise” is given…
• FCO Travel Aware campaign cards visible on every desk, but could not be seen once seated.
• Agent said it was not her place to advise on whether I should visit a destination or not.
• I was told they followed FCO advice about selling a country.
• Links to FCO advice on the back of printed quotes.
• Agent said Turkey was a good choice, as it was currently cheap.
• She said Turkey was “fine”, with Egypt and Tunisia the main concerns because of flight bans.
• She told me to look online for advice, but didn’t suggest where.